We have a strong commitment to building a diverse team. If you're from a background that's underrepresented, we'd particularly love to meet you.

About Our Team

Fringe is a fast-growing HR Technology company based in Virginia. Founded in late 2018, Fringe is the first ever platform for personalized lifestyle benefits. At Fringe, we are a relentless people-focused group revolutionizing the way employers care for their people in the benefits space. We're a supportive, down-to-earth team fully committed to the belief that relationships fuel outstanding client experience.

What You Get to Do

As a member of the Fringe Team, the Customer Operations Specialist will serve alongside the customer success team, vendor team and Salesforce Developers to create and support processes for customer success, benefit enrollment and customer data analysis.

Some of your responsibilities would include:

  • Diagnosing operational workflow issues and engaging with the wider operations team to resolve them.
  • Working with CSMs to onboard new companies to Fringe, setup and refine new client programs and address eligibility changes for those enrolled in Fringe.
  • Executing select benefit enrollments and resolving enrollment issues with varying stakeholders.
  • Learn advanced reporting techniques and utilize the data gathered to aid in better processes for other teams in Fringe (customer service, finance, vendor, success team, etc.)

What We’re Looking For:

  • Prior job experience working successfully with people and processes.
  • Ability to effectively diagnose problems and work towards resolution.
  • 2+ years' experience of working in a position surrounding data and operational processes.
  • Experience and intermediate knowledge of Excel and Google Sheets.
  • Detail-oriented with strong organizational and administrative skills.
  • B.S. in Business, Operations or Substantial Relevant Experience.

Holistic Benefits

At Fringe, we care about lifestyle benefits. It’s our entire business! Our desire is to be able to support each and every Fringe employee inside and outside of work. Our benefits include:

  • Competitive salary for all full-time employees
  • Employer paid medical, dental, and vision insurance
  • Paid time off, paid holidays and paid parental leave
  • Stock Options so you can participate in our success
  • Company-sponsored happy hours and team events
  • Your choice of monthly Fringe lifestyle benefits ranging from Netflix, Hulu and Spotify to child care, meal delivery and fitness.

About Fringe

We built Fringe to give companies a better way to show love and care to their people. Why? Because we believe it’s the people who really matter.

Companies exist because of the products and services they offer, but we believe the people within them should come first. At Fringe, this is the way we live.

What does this practically look like? It means we hire people who care about their teammates just as much as (if not more than) themselves. We hire people who are genuine, humble, willing to learn, ready to teach, able to adapt, flex, collaborate, celebrate each other, win together and lose together.

We’re a startup, and that means we must be a courageous group. We solve problems all day, but we also mess up sometimes. We extend grace to each other, and we try again. We aren’t looking for perfect people. We’re looking for people who own their faults, play to their strengths, and have the courage to simply be the same person all the time.

If that doesn’t sound like your cup of cold brew, no hard feelings. But that’s exactly who we are and what you can expect when you work at Fringe.

Still interested? We’d love for you to apply.